Your information

Privacy Notice

Effective September 21, 2026 · Operated under the business name FixItASAP
Contact: support@fixuber.com

FixItASAP connects requestors and independent contractors. We use information to operate accounts, find potential connections, show job updates, and support users. This notice covers the FixItASAP website; other users are responsible for how they handle information you share with them.

Information we collect

Account and profile: verified email address or phone number, name, optional contact email, selected city/locality and ZIP, and your role. Email sign-in lets you explore without a phone number; a verified phone is required before requesting or accepting work. Contractor profiles include selected trades, service areas, experience, optional license details, insurance statements, and estimate-fee information you provide.
Requests and connections: job title, description, location and street address you enter, photos or video, offer and connection history, reviews, and reasons supplied for a connection falling through.
Location: with browser permission, an available contractor’s current coordinates can be sent while the website is active to help rank nearby matches. We keep the latest coordinates, not a route history. ZIP/locality information may be used if GPS is unavailable. The website does not provide dependable background tracking or a live contractor map.
Security and communications: account sessions, keyed hashes of verification codes, sign-in rate-limit records, terms and text-consent records, and message submission/delivery events. Our providers may also process IP addresses, device/browser details and network logs. Support messages contain the information you send us.

How we use it

We use this information to authenticate users, create profiles and requests, identify eligible contractors, support direct introductions, send requested email verification codes and authorized texts, display status and reviews, investigate problems, prevent abuse, and maintain records of user choices. We do not use job-text consent to enroll you in marketing campaigns.

Sign-in methods

Only verified email addresses and phone numbers can be used to sign in. A contact email entered in a profile does not become a sign-in method automatically. Verification codes expire and are stored as keyed hashes. Adding a phone does not subscribe you to optional job texts. If you confirm linking an email-only starter to an existing phone account, the existing profile and job history are kept and the starter is retired; its records remain subject to the retention and deletion practices below.

What the other party sees

Contractors receiving an offer see the requestor’s first name, job description, locality, and uploaded media. Requestors see the offered contractor’s profile and reviews. The dedicated street field and contact phone numbers are shared after the requestor approves the connection. This does not stop information you put in a title, description, or image from being seen earlier.

Media links can be opened by people who possess the link. Do not upload confidential documents, private access codes, payment details, or images you lack permission to share. People who receive information can keep their own copies.

Service providers and other disclosures

We use Railway for hosting and database operation, Quo for text delivery, and Cloudflare for domain services, verification email delivery, feedback notifications, and support-email routing. Support emails are forwarded to a Gmail inbox managed by FixItASAP. Website typography loads from Google Fonts, which receives the connection information needed to serve those fonts. Providers process information needed to supply their services. We may disclose information when legally required, to respond to misuse, or to protect users and the service. We do not sell your personal information or share mobile numbers or SMS opt-in information with third parties for their marketing.

Area waitlists and contractor availability

When you join an area waitlist, we store your account, selected locality, optional trade, join date, and launch-text preference. This does not create a job. You can leave the waitlist in your requestor workspace. An optional launch text uses your existing Text alerts preference and remains subject to STOP. Contractor availability sessions last two hours. We store their expiry and consecutive unanswered offers so availability can pause after two misses; this does not change review ratings. Older location updates are not treated as a live position.

Feedback

Account → Feedback saves the message, an optional screenshot, your account ID, the role you are using and the app version. If you allow an email follow-up, we also save the email address you provide for that reply. Feedback is private to FixItASAP and is not displayed to contractors or requestors. Do not include verification codes, payment information or other sensitive details in messages or screenshots. We use Cloudflare for feedback email delivery when configured; those notifications go directly to our operator’s verified Gmail inbox. Our public support address remains support@fixuber.com. Delivery problems do not erase a saved submission. Feedback records and screenshots in the app database are removed after 90 days through hourly cleanup; support-email copies and provider records can remain under their separate retention practices. You can contact support to request deletion.

Text choices

Requesting a sign-in code authorizes that text. Job alerts have a separate, optional checkbox during signup and a Text alerts setting in your account. Turning off job alerts does not prevent requesting sign-in codes. Reply STOP to stop messages through Quo; this can also block sign-in texts. Text START to the same sender to restore provider delivery. Website settings cannot override STOP. Message frequency varies and message and data rates may apply. See Support for help.

Cookies, browser storage, and permissions

The website uses browser storage to keep your sign-in session and interface state, and a cookie for private access when a preview gate is enabled. It does not include advertising trackers. You can log out, clear browser storage, turn off contractor availability, or revoke location permission in your browser. Revoking permission stops future GPS updates; a previously saved location is not automatically erased by changing that browser setting.

Optional website analytics

If you allow analytics, we use Google Analytics to understand traffic sources, public pages and app screens visited, general device and approximate regional information, and actions such as signup, job posting and feedback submission. Google Analytics uses first-party cookies to distinguish browsers and sessions; these cookies are configured to expire after six months, with expiry renewed by visits. We send predefined screen names and action categories, not the contents of job descriptions, feedback, names, phone numbers, email addresses, verification codes or exact addresses. Advertising personalization and Google signals are disabled in our tag.

Analytics is optional and starts only after you choose Allow analytics. Declining does not affect accounts, job requests or text alerts. We honor Global Privacy Control and Do Not Track. You can change your choice here or from Account → Analytics preferences. Turning it off stops future collection in this browser and clears our Google Analytics cookies; it does not erase data already processed by Google. See how Google uses data from partner sites.

Analytics collection is currently off.

Retention and security

Account, profile, job, media, and consent information stays in the database while needed to provide the service, handle requests or disputes, and meet applicable obligations. These records do not currently have automatic account-deletion timers. Expired sign-in codes are removed after one day, sessions after 30 days, rate-limit buckets after two hours, and message logs and delivery events after 30 days, through hourly cleanup; provider systems and backups may keep their own records for different periods. Access to production systems is limited to authorized operators. No internet service or email channel can guarantee complete security.

Your requests and choices

Email support@fixuber.com to request access, correction, deletion, or help with privacy rights available where you live. Requests are handled by the operator; there is no automatic account-deletion button. We verify account ownership before acting and explain any information that must be retained for security, disputes, or legal obligations. Avoid emailing sensitive identity documents or verification codes. Deletion from FixItASAP does not recall information already shared with other users or necessarily erase provider backups immediately.

Age and changes

FixItASAP is for adults 18 and older. If you believe a child submitted personal information, contact us. We will update the effective date when this notice changes and provide additional notice where required.